About Pre-sales Advice
Please don"t hesitate to contact us if you have any questions or concerns before making your purchase. We are committed to your 100% satisfaction
About place order
Please remember to receive the coupon from our store before placing an order, choose the right color and size, and make sure your address,postal code,phone number is right.After you paid, we suggest you check the order details again to make sure all is correct,If there is something wrong, please contact us in time to modify
We support mixed orders. The order step is click Add to cart, select the color and size you want, and then click continue. Repeat this step until you have selected all the colors you need, and then click the shopping cart in the upper right corner of the screen to finish your payment.
We support dropshipping, just give your customer"s address in the order.We will ship out as soon as possible and not leave any contact information in the package
We don"t ship boxes by default unless there is"with box" in our order option.Send box will increase the risk of the package being seized by the customs and also make your package delivery time longer.if you really need,please contact us pay 5usd for it.
You can use 17track.net to track your package.Usually you will get tracking info in 3-5 days,If you find the package has no logistics information, please contact us within the order, and we will fix it quickly.If the package is seized by your country"s customs, please contact with them for clearance as soon as possible, we will give you a certain amount of compensation, otherwise it is likely to be destroyed
Your review is very important to us.If you are satisfied, please don"t hesitate to give us a five-star praise and contact us to give you a coupon. If you are not satisfied with the product, please do not open the dispute or post negative review, contact us in your order, we will do our best to help you solve the problem
About the declare value
Normally we will declare $10,marked as gift
Please leave a message to us if you have special requests about declare value and name
About DHL Remote area(need to pay extra cost or change to other shipping methods)
DHL might apply a "remote area charge" in some cases if you choose DHL as your shipping method. This is very rare but will happen when your delivery address is too far from the main logistics centers.
Please check your address by links below in case that your address belongs to remote areas:
https://www.5idhl.com/#/createExpress/fee (remote area)
If your address belongs to remote area we will tell you in your order to let you choose the solution ,If you do not reply in time, we will use ePacket to send out your package before delivery deadline.After you received package,we will refund you difference
Welcome to Hair Mould , Hair Mould is one of the leading suppliers of clothing products. We keep abreast of the latest trends in fashion, offering fashionable & comfy women and men clothing of good quality at the most reasonable price for our customers around the world.
Hair Mould offers a quick-and-easy online shopping process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our Strict Quanlity Control System and PayPal & Credit-card payment processes guarantee a safe and secure shopping environment.
Establishing Time: February 17th, 2018
WHY SHOP WITH US?
A wide range of products, fashionable and functional;
Professional customer service, via E-mail；
No minimum order quantity;
PayPal and credit card verified company;
Codes and discounts directly delivered to your E-mail.
Or directly enter the discount code when shopping to get a direct discount
CLICK & FIND US:
30 Days Guarantee
Thank you for shopping on Hair Mould .
All online purchases (except lingerie, swimwear, jewelry & accessories and final sale) through Hair Mould can be returned within 30 days from the delivered date.
The customer is responsible for paying the return shipping fees.
All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel is not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.
Step 1: Please email our customer service representatives at email@example.com to request the return.
Step 2: After receiving your email with return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.
Step 3: You will receive a refund within one week after we receive your package. We will email you once your refund is processed. FYI: There may be a delay ( about 1-2 weeks, depending on your credit card company) in processing your refund if your original payment method is credit card.
We accept order cancellation before the product is shipped or produced. If the order is confirmed cancelled ,you will get full refund. We process the refund action within 7 days.
We do not accept order cancellation request once the product is shipped out.
The number of day taken for refunds to be processed after refund has been accepted: 7 days.
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Email : firstname.lastname@example.org
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centerfor dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days.
- Shipping time: This refers to the time it takes for items to be shipped from ourfulfillment centerto the destination. International delivery usually takes about 4-10 business days to arrive at their destination but can take longer from time to time.
Delivery Time (Natural Days)
United States,Germany, United Kingdom, France, Netherlands, Spain, Singapore, Sweden, Belgium, Denmark, Luxembourg, Poland
Australia, Portugal, Hungary, Italy, New Zealand, Finland, Canada, Thailand, Malaysia, Ireland, Estonia, Cyprus, Slovakia
Mexico, Greece, Croatia, Vietnam, Lithuania, Latvia
Russia, Austria, Slovenia, Romania, India, Turkey
Saudi Arabia, Pakistan
DHL Express (In normal situation)
Please contact our customer service
Within 4 Days
1. Other countries not in the list, please see the actual payment page or contact our customer service.
2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.